You should know...
A: CLICK HERE TO ENTER YOUR POSTAL CODE and the delivery windows available to you will magically appear. If you're located within the green shaded area on the map below, that means we deliver to your door.
We also have many Pick-Up Locations - on the map below, click on any of the icons to find out the details of the pick-up location closest to you.
Q: What is the minimum order amount?
A: The minimum order amount is $65.00.
A: For any EVENING (PM) delivery window, the cutoff time is 10:00am of the same day!
For any MORNING (AM) or AFTERNOON (PM) delivery windows, the cutoff time is 1:00pm of the previous day!
For pickup orders, our cut off times vary depending on the pickup locations so there is no exact rule... but generally it's next day. See the chart below.
A: Our delivery charges remain the most affordable of any full grocer online!
For the Toronto area, delivery fees are the following:
- $9.99 for orders less than $250;
- FREE for orders over $250
For areas of Richmond Hill and Markham/Vaughan, a flat rate delivery fee of $12.99 applies.
Please keep in mind that the delivery charge isn’t only reflective of the actual delivery, but also the time of the Personal Shopper assigned to your order to pick and pack every item you ordered, ensuring you get the very best! By shopping thehealthybutcher.com, you’ve:
- Eliminated getting in your car or on transit & dealing with traffic to get to the grocery store;
- Eliminated the time it takes to get a shopping cart, walk around the store and pick everything;
- Eliminated waiting in treacherous lines to pay
- Eliminated packing those groceries in your car, driving back home, and unloading them into your house.
Wow, just think of how smart you've reallocated your time!
A: If you have been slightly delayed getting home, please email: email@example.com or contact us at 416-489-REAL (7325) to make an alternative arrangement with our driver. We will endeavour to return to you still within the original agreed slot. If we have to come back another day, then we may have to charge another delivery fee.
If you need to change the scheduled delivery day or time completely, or modify your order, you can do so up to 7:00pm the day before delivery.
Contact us at 416-489-REAL (7325).
A: If you have questions or concerns about your order, you can contact us either by email at: firstname.lastname@example.org
or by phone at: 416.489.7325
Our office hours are as follows:
- Monday through Saturday - 10:00am - 5:00pm
- Sunday - CLOSED
If it is after hours, please don't panic, we will make sure you are taken care of.
A: If you are not home when we attempt delivering, and cannot reach you, then your order will be returned to The Healthy Butcher’s store at 298 Eglinton West. You can pick up the order at any time after the end of your delivery window, during normal business hours. If you wish to schedule redelivery please call 416-489-REAL (7325), 416-ORGANIC (674-2642) or email email@example.com. A $25 fee for redeliveries is charged. Please understand that it is very costly for an order to be packed and sent with a delivery driver in a refrigerated truck to a single address.
If you have any questions or concerns about our delivery policies, please contact us at 416-489-REAL (7325) or 416-ORGANIC (674-2642).
A: No. Since your order contains fresh meat and fresh produce, we require customers to be present to accept the order and confirm the temperature at which it was delivered. If you are not in when we deliver within the agreed time slot, please refer to the question above.
A: For the majority of meat sold through thehealthybutcher.com, we will vacuum seal the meat to maintain optimum integrity during delivery. However, you can request meat to be packaged in standard butcher wrap if you prefer – either use the “Message to your personal shopper” dialogue box located on all product pages, or use the final comment box prior to submitting your order.
A: You can pay for your order using the following methods of payment:
- VISA DEBIT***
- DEBIT MASTERCARD***
*** Important note regarding using Visa Debit or Debit Mastercard: When you check out with your amazing selection of groceries from thehealthybutcher.com, our system will only "authorize" the amount on your card. We only "capture" or take payment after we've packed the orders... that way we can make adjustments for weighed products like meat or adjust for out of stocks. However, with the Debit cards, what you will notice is that the amount of your transaction has been removed from your account, and then when we process the order, the revised amount will be removed from your account, and within a short time period (sometimes it's immediate and sometimes it takes up to 5 days) the original amount will be credited back to your account. We, unfortunately, have no control over the banks (as much as we would like), and this is the process that Visa and Mastercard have implemented for their debit/credit users.
A: We try our best to ensure we have stock on all items on thehealthybutcher.com. However, keep in mind that most of our meat is purchased as whole animals, so supply may be limited for some cuts. Similarly, fish, fruits, and vegetables have ever-changing availability.
In the case we are out of stock of an item, we will call or email you to discuss possible alternatives. We are also currently working on suggested substitutions - these will be activated for select products over the coming weeks and will allow you to choose similar products as substitutions at your discretion.
A: If you have forgotten your password, and wish to retrieve it, you must:
- Click on "Login", then click on "Forgot Password".
- You will be asked to enter your email address.
A new password will be created and sent to the email associated with your account. This is an automatic process, and we do not know what your password is.
To change your password, you must:
- Click "Sign In" (at the top of the page), as normal using your existing email address and password.
- Click "My Account"
- In the "Account Details" tab, (under "Account Information"), click on "Change Password".
- Enter your old password, as well as your new password, confirm your new password and click "Submit".
- Please remember that your password must be 8 characters long.
Do not share your password with anyone - this will ensure that your password is kept private.
If your question wasn't answered here, or you have additional questions or concerns about our food, products or services, please don't hesitate to contact us. We look forward to making your experience with us as enjoyable as possible!
The thehealthybutcher.com Online Team.