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Home/About Delivery

You should know...

Do you deliver to me?

Where and when do you deliver?

What is the minimum order amount?

When is the 'cutoff' time for delivery orders?

What is the charge for delivery?

What happens if I have to change my delivery window?

What happens if I'm not home to accept my delivery?

Can my order be left in my garage / shed / front porch / etc. for me?

Can I order online for pick-up?

How will my meat be packed?

How can I pay for my order?

What happens if the product I ordered is sold out?

What happens if I have forgotten my password?

Can I change my password?

What is the best method to contact you about my order?



Q: Where and when do you deliver?

A: Click here to enter your postal code and the various delivery windows and costs will pop up automatically. We deliver 7 days per week, with multiple delivery windows per day! Our delivery area is is all of the amalgamated City of Toronto, as well as some areas in Richmond Hill and Vaughan. The map below shows our delivery area.


CLICK HERE to view our Delivery Area in a larger map.



Q: What is the minimum order amount?

A: The minimum order amount is $40.00.

Q: When is the 'cutoff' time for delivery orders?

A: For any EVENING (PM) delivery window, the cutoff time is 10:00am of the same day!

For any MORNING (AM) or AFTERNOON (PM) delivery windows, the cutoff time is 1:00pm of the previous day!

For pickup orders, our cut off times vary depending on the pickup locations so there is no exact rule... but generally it's next day.  See the chart below.

Q: What is the charge for delivery?

A: Our delivery charges remain the most affordable of any full grocer online!

For the Toronto area, delivery fees are the following:

  • $9.99 for orders less than $250;
  • FREE for orders over $250

For areas of Richmond Hill and Markham/Vaughan, a flat rate delivery fee of $12.99 applies.

Please keep in mind that the delivery charge isn’t only reflective of the actual delivery, but also the time of the Personal Shopper assigned to your order to pick and pack every item you ordered, ensuring you get the very best!  By shopping, you’ve:

  • Eliminated getting in your car or on transit & dealing with traffic to get to the grocery store;
  • Eliminated the time it takes to get a shopping cart, walk around the store and pick everything;
  • Eliminated waiting in treacherous lines to pay
  • Eliminated packing those groceries in your car, driving back home, and unloading them into your house.  

Wow, just think of how smart you've reallocated your time!


Q: What happens if I have to change my delivery window?

A: If you have been slightly delayed getting home, please email: or contact us at 416-489-REAL (7325) to make an alternative arrangement with our driver. We will endeavour to return to you still within the original agreed slot. If we have to come back another day, then we may have to charge another delivery fee.

If you need to change the scheduled delivery day or time completely, or modify your order, you can do so up to 7:00pm the day before delivery.

Contact us at 416-489-REAL (7325).


Q: What is the best method to contact you about my order?

A: If you have questions or concerns about your order, you can contact us either by email at:

or by phone at: 416.489.7325

Our office hours are as follows:

  • Monday through Saturday - 10:00am - 5:00pm
  • Sunday - CLOSED

If it is after hours, please don't panic, we will make sure you are taken care of. 

Q: What happens if I'm not home to accept my delivery?

A: If you are not home when we attempt delivering, and cannot reach you, then your order will be returned to The Healthy Butcher’s store at 298 Eglinton West. You can pick up the order at any time after the end of your delivery window, during normal business hours. If you wish to schedule redelivery please call 416-489-REAL (7325), 416-ORGANIC (674-2642) or email A $25 fee for redeliveries is charged. Please understand that it is very costly for an order to be packed and sent with a delivery driver in a refrigerated truck to a single address.

If you have any questions or concerns about our delivery policies, please contact us at 416-489-REAL (7325) or 416-ORGANIC (674-2642).


Q: Can my order be left in my garage / shed / front porch / etc. for me?

A: No. Since your order contains fresh meat and fresh produce, we require customers to be present to accept the order and confirm the temperature at which it was delivered. If you are not in when we deliver within the agreed time slot, please refer to the question above.

Q: Can I order online for pick-up?

A: Yes! Your order can be picked up at both The Healthy Butcher locations in Toronto as well as several Penguin Pickup locations throughout the city.


The Healthy Butcher - 298 Eglinton Ave West, Toronto Ontario, M4R1B2

The Healthy Butcher - 565 Queen Street West, Toronto Ontario, M5V2B6

Penguin Pick Up Scarborough - 1900 Eglinton Ave E, Scarbrough Ontario, M1L2L9

Penguin Pick Up Lawrence - 1401 Lawrence Ave West, North York Ontario, M6L1A4

Penguin Pick Up Vaughan - 3200 Hwy 7, Vaughan, L4K5Z5

Penguin Pick Up Harbourfront - The UPS Store, 264 Queens Quay W., Toronto, M5J1B5

Penguin Pick Up Eastern - 629 Eastern Ave, Toronto, M4M1E3

Penguin Pick Up Richmond Hill - 31 -9325 Yonge St, Richmond Hill, L4C 0A8

Penguin Pick Up Rutherford Village -  7-9200 Bathurst, 
Thornhill, L4J 8W1

Penguin Pick Up Davisville - The UPS Store, 6 Belize Drive, Toronto, M4S1L4

Penguin Pick Up Yorkville - The UPS Store, 110 Cumberland St, Lower Level, Toronto, M5R3V5

Penguin Pick Up Oakville - 9-1515 Rebecca Street Oakville, L6L 5GB

Penguin Pick Up Riverdale - The UPS Store - 283 Danforth Ave., Toronto, M4K 1N2

Penguin Pick Up Crossroads - 2625E Weston Road, North York, M5N3V8

Q: How will my meat be packed?

A: For the majority of meat sold through, we will vacuum seal the meat to maintain optimum integrity during delivery. However, you can request meat to be packaged in standard butcher wrap if you prefer – either use the “Message to your personal shopper” dialogue box located on all product pages, or use the final comment box prior to submitting your order.

Q: How can I pay for my order?

A: You can pay for your order using the following methods of payment:

  • VISA

You may also redeem an online Gift Certificate. Please note that the online Gift Certificate is different to a paper Gift Certificate purchased at and for use in The Healthy Butcher physical stores.

*** Important note regarding using Visa Debit or Debit Mastercard:   When you check out with your amazing selection of groceries from, our system will only "authorize" the amount on your card.   We only "capture" or take payment after we've packed the orders... that way we can make adjustments for weighed products like meat or adjust for out of stocks.   However, with the Debit cards, what you will notice is that the amount of your transaction has been removed from your account, and then when we process the order, the revised amount will be removed from your account, and within a short time period (sometimes it's immediate and sometimes it takes up to 5 days) the original amount will be credited back to your account.   We, unfortunately, have no control over the banks (as much as we would like), and this is the process that Visa and Mastercard have implemented for their debit/credit users.


Q: What happens if the product I have ordered is sold out?

A: We try our best to ensure we have stock on all items on However, keep in mind that most of our meat is purchased as whole animals, so supply may be limited for some cuts. Similarly, fish, fruits, and vegetables have ever-changing availability.

In the case we are out of stock of an item, we will call or email you to discuss possible alternatives. We are also currently working on suggested substitutions - these will be activated for select products over the coming weeks and will allow you to choose similar products as substitutions at your discretion.

Q: What happens if I have forgotten my password?

A: If you have forgotten your password, and wish to retrieve it, you must:

  • Click on "Login", then click on "Forgot Password".
  • You will be asked to enter your email address.

A new password will be created and sent to the email associated with your account. This is an automatic process, and we do not know what your password is.

Q: Can I change my password?

A: Yes.

To change your password, you must:

  • Click "Sign In" (at the top of the page), as normal using your existing email address and password.
  • Click "My Account"
  • In the "Account Details" tab, (under "Account Information"), click on "Change Password".
  • Enter your old password, as well as your new password, confirm your new password and click "Submit".
  • Please remember that your password must be 8 characters long.

Do not share your password with anyone - this will ensure that your password is kept private.



If your question wasn't answered here, or you have additional questions or concerns about our food, products or services, please don't hesitate to contact us. We look forward to making your experience with us as enjoyable as possible!


The Online Team.